Shaun Porcar
Startup-focused Customer Success leader with over 15 years of experience building and leading global, hybrid, and fully remote teams. Delivering predictable retention and scaling revenue growth efficiently for high-growth Startups targeting Enterprise and SMB customers.
A passion for building exceptional teams
I enjoy helping early-stage companies build exceptional post-sales teams through improved cross-functional collaboration and proactive customer-centric operational strategies. I take a practical data-driven approach to guide founders and collaborate with the leadership team on actionable and efficient strategies to build customer advocacy, accelerate product adoption, improve value realization, and drive predictable revenue retention and NRR growth.
Leadership and Performance Development
Building trust and transparency, ensuring every team member feels valued, heard, and enabled for success 🤝
Predictable Revenue Retention
Leveraging data-driven insights and proactive engagement strategies to identify and mitgate risk and create revenue stability 📈
Customer Engagement and Advocacy
Developing deep connections and ensuring consistent value delivery to transform customers into vocal advocates and develop a community of loyal champions. 🫶
World Class Customer Experience
Prioritizing excellence at every customer touchpoint through rigorous feedback and a commitment to exceeding expectations 🙌
Efficient Revenue Growth
Optimizing processes and cross-functional collaboration to increase revenue efficiently and sustainably, maximizing upsell and cross-sell opportunities while ensuring customer satisfaction 🚀
Customer Success Strategy
Aligning operational objectives with customer goals to design the strategy, processes, and technology stack to efficiently deliver and emphasize customer value at scale 📊
Leadership
My leadership philosophy is centered on helping people thrive through personalized coaching, thoughtful guideance, structured professional development.
Core Values
- Customer Centricity
- Integrity and Transparency
- Collaboration
- Innovation
- Agility
- Accountability
Specialties
- Building systems for predictable revenue retention and growth
- Accelerating customer time to value and advocacy with effective customer segmentation and journey mapping
- Scaling a world class customer experience through effective account management, emphasizing proactive account planning and ownership of retention and growth targets
- Developing value realization frameworks to reinforce customer ROI
- Building high performance teams through leadership development, mentorship, and retaining exceptional talent
“Shaun was very successful in aligning our Customer Success organization towards delivering exceptional retention and product expansion.”
Bill Gargiulo
Customer Success Executive, Board Member
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